Connections Without Boundaries

Careers

System Design and Field Service Engineer

We are seeking an experienced System Design and Field Service Engineer who will be instrumental to Dali’s continuing growth. As a member of the Operations team, the successful candidate will be responsible for Distributed Antenna System (DAS) design, onsite installation, commissioning, optimization and technical support including hardware and software. The candidate should possess interpersonal and technical skills, both hardware and software. He/She must be able to analyze and resolve customer problems and/or escalate to the appropriate organization. The candidate is required to perform iBwave indoor DAS design, installation planning, installations, troubleshooting, system commissioning, training, technical support and problem management as needed to maintain a high level of customer satisfaction and promote additional sales and service.

At Dali Wireless, we make industry’s most versatile, cost-effective, best-performing all-digital intelligent RF routing system for extending the coverage and capacity of wireless carriers indoors and outdoors in almost any environment. Our integrated RF signal routing architecture brings intelligence to every element in the network and was designed from the start to exploit the potential of advanced technologies.

Key Responsibilities:
• Perform indoor DAS design using professional iBwave design tools for different venue types
• Perform site survey, system installation, upgrade, commissioning, RF validation and optimization, fault isolation and walk tests
• Respond to field service calls and performs customer maintenance visits
• Support customer demos and field trials as required
• Provide root cause analysis on field issues in formal report with corrective actions taken
• Document initial customer system configuration and all subsequent changes
• Keep management informed, recognizes and escalates field issues
• Identify potential customer issues and makes solution recommendations to management
• Follow escalation guideline to minimize customer impacts
• Provide technical support to customer or partner inquiries on product capabilities and issues
• Assist test team in new product / feature testing in order to gain in-depth technical knowledge
• Provide guidance and training to customer personnel about product operation and maintenance procedures
• Use appropriate interpersonal skills to set and exceed customer expectations
• Promote Value Added Services to enhance overall system effectiveness and productivity

Required Skills and Experience:
• Experience using iBwave for indoor DAS design
• 5+ years of industry experience installing, servicing, troubleshooting, and maintaining RF equipment including but not limited to DAS
• Sound knowledge in in-door RF propagation design, planning and implementation with practical field experience
• Expertise in Distributed Antenna System and telecommunication technologies such as GSM, WCDMA, LTE, VHF, UHF and P25 radio
• Strong analytical skills in complex problem isolation
• Dedicated and self-motivated, able to work under high pressure
• Excellent interpersonal, communication and presentation skills
• Willing to work irregular hours including night shifts when project in progress
• Ability to frequently travel to client’s site in North America Worldwide in short notice
• Design indoor systems using the latest technologies to satisfy customer needs
• Support sales team in Pre-sales and Post-sales activities
• Create Bill of Materials to provide customer project cost estimation
• Keep the design tool DB’s updated with the latest products
• Provide engineering feedback on product quality and improvements
• Review Manuals and technical documents before release
• Support customer in any technical request
• Manage project in the field

Education Requirements:
• Bachelor’s Degree in Electrical / Electronics Engineering or related disciplines

Please submit your resume and cover letter including salary expectation to careers@daliwireless.com. Note that the successful candidate will be working at our Burnaby office and that Dali is currently not offering relocation assistance.

Dali Wireless (Canada) Inc. is an equal opportunity employer, and we thank you for your interest in the position. Only those candidates who match the requirements and are eligible to work in Canada will be contacted/shortlisted.

About Dali Wireless

Dali Wireless provides wireless infrastructure that offers new and better ways to handle exponential growth in mobile data traffic.

Dali’s fully digital wireless signal routing solution revolutionizes in-building and outdoor coverage and capacity by eliminating interference and maximizing spectrum usage.

Mobile operators, large enterprises and public safety networks around the world deploy Dali technology to ensure high quality service and a seamless migration to 5G.

Contact Us

US Headquarters

Dali Wireless, Inc.
535 Middlefield Road, Ste 280
Menlo Park, CA 94025

Canada Headquarters

Dali Wireless (Canada), Inc.
8618 Commerce Court
Burnaby, BC V5A 4N6 Canada

APAC Headquarters

Dali Wireless (Hong Kong) Co., Ltd
Suite 3911, 39/F., Jardine House,
1 Connaught Place
Central, Hong Kong